Joel Feist September 20th, 2018

New Feature: New feature: Net Promoter Score (NPS) surveys with Promoter.io

We’re continuing to add more apps inside the app directory for you. 🎉
The app is free to use if you are customers of both Upsales and Promoter.io. 

Want to know what your customers really think? Want to spot trends, predict patterns and fix problems before they cause lasting damage to your business?

We continue to add more apps inside our APP directory. 🎉
The app is free to use if you are customers to both Upsales and Promoter.io.

Step this way…

Upsales NPS helps you collect authentic customer feedback, so you really understand how your organisation is performing. It's a way of recording what your customers think, their satisfaction levels, and whether they'd recommend you. 

Connect Upsales with Promoter.io to sync contacts from Upsales to Promoter and start sending out NPS surveys on a regular basis. NPS answers will be displayed on company and contact card inside Upsales.

Ask them things like:

“On a scale of 1–10, how likely are you to recommend us to your friends?”

This gives you qualitative insight into 'why' your customers feel that way, which tends to work better than those generic annual customer satisfaction surveys. Set customer satisfaction scores to measure internal KPIs, and benchmark your NPS against competitors 

Promoter.io integration

Upsales integrates with Promoter.io so you can sync contacts and easily ask for feedback on a regular basis. The NPS results are automatically added to your Upsales data, giving you dynamic insight to respond in real-time, and identify upwelling and cross-selling opportunities. Plus because contacts are synced, removing from Upsales also removes from Promoter.io, saving you time and helping keep your data clean.

View NPS data

You’ll see the NPS in a widget next to an Upsales company card. If more than one contact has answered your survey within 12 months, the NPS is calculated by averaging each score.

Sync contacts from Upsales

Create a segment inside Upsales with your target audience for you NPS survey. Contacts in your segment will be transferred to Promoter automatically on a regular basis. If contacts get included or removed from a segment after the integration started they will be added/removed from Promoter. 

Get NPS statistic in company card

We will display a widget on the left side in the company card if we can find NPS responses from contacts on that specific company (match on the company Upsales ID). If more than one contact has answered the survey we will take an average score for the last 12 months. You can dig deeper to see more information about what the respondents have written when they answered your NPS survey. 

Get NPS statistic on the contact card

We will display a widget on the left side in the contact card if we can find NPS responses from this contact (match on contact Upsales ID). You can dig deeper to see more information about what the respondents have written when they answered your NPS survey.